Returns And Exchanges:
Submit a return, exchange, warranty, or redelivery request via our Returns page using your order number and email. Returns and exchanges: within 14 calendar days of delivery (Israel), or within 14 business days plus an additional 14 calendar days from your order date (international). Warranty: within 3 months. Redelivery: no time limit. After payment, a courier will collect the package from your address — no further action needed. Subsidized shipping cost: ₪35 (exchange/warranty/redelivery) or ₪55 (return) in Israel; ₪190 for all request types internationally.
warranty:
All our products include a 3 – month manufacturer warranty covering defects such as stitching or zipper issues. If you experience any such issues, please contact us through the website, and we will arrange a quick solution, including a convenient return method near your home.
Order Cancellation:
For cancellations made prior to shipment, customers will receive a full refund.
If the product has already been shipped, it must be returned to the address specified above, in line with our return policy.
Additionally, please note that according to the Israeli Consumer Protection Law, upon cancellation of a transaction, a fee of 5% of the transaction amount or 100 NIS — whichever is lower — will be charged.
For further inquiries, feel free to contact our customer support team.